Product Quality and Innovation R&D

Product Quality

Providing reliable products and services is the core competitive advantage of our company. For years, we have adhered to a quality policy focused on meeting high standards, accurate delivery, continuous improvement, and customer satisfaction. We offer quality assurance to our customers by maintaining the highest standards. In line with our quality policy, we continuously work to improve product quality and set corresponding quality objectives based on this policy. We use quantitative indicators and targets to ensure that product quality meets customer expectations and to evaluate the performance of our overall quality control system. Each year, we review and set annual quality objectives during management reviews based on our company's overall business strategy and quality goals. We also require strict compliance and regular review by relevant departments to ensure effective implementation and tracking. Our Company’s Quality Policy

Innovative R&D

Connector Components and Wireless Products

Our core technological foundations for connectors and cables include mechanical design technology, mold development, high-frequency simulation and testing validation, and production manufacturing techniques. We continuously keep track of trends in connector components and enhance our competitive edge through vertical integration from mechanical design and patent applications to high-frequency and high-speed connector simulation analysis, and fixture development.

We are committed to reducing costs and enhancing the practical competitive advantage of our connectors and cables. Our R&D center is dedicated to developing more advanced electromechanical integration connector products. We expand our industrial focus into AIoT (smart home and home security), IPC (industrial control waterproofing), and cloud and storage devices (Server & Storage) to meet the growing demands for high-frequency data transmission.

Wireless Products

In addition, our antenna R&D adheres to a responsible attitude and professional development capabilities, continuously innovating to improve product quality and create added value. Technically, we use Balun structures (balanced-to-unbalanced converters) to eliminate unbalanced currents, achieving near-balanced antenna effects that are less affected by environmental changes and provide better noise resistance. We also use computer-aided simulation software (Ansys - HFSS) to solve various engineering problems accurately and efficiently, optimizing and fine-tuning designs through simulations. This approach helps achieve high-difficulty and high-specification antenna and microwave device designs with reduced need for expensive multiple models, thus saving development time and costs.

With over 30 years of development, our main product categories include Dongles, HUBs, IoT devices, Charging Docks, and Automotive Electronics devices (Chargers and Control Boards). In addition to launching our own products, we also provide product design services and manufacturing assembly (ODM, JDM, OEM) for various industries such as industrial computers, fintech, automotive electronics, medical and home care, AIoT/AR/VR, and networking & digital home.

R&D Projects for Connectors, Cables, and Wireless Products

A. Expansion of HDMI high-frequency connector product series and cables.
B. Custom waterproof connector product series and cables.
C. USB 4 connectors and cables.
D. DisplayPort & Mini DisplayPort high-frequency connectors and cables.
E. Development of Server & Storage connector product series and cables.
F. Development of automotive/EV connector product series and cables.
G. Expansion of storage device products (e.g., SATA, SFF) connectors and cables.
H. SFF-TA-1002 connector product series.
I. HDMI 2.1 and DP2.1 products.
J. Fintech industry cables, Dongles, HUBs, Charging Docks.
K. 5G FR2 (mmWave) antennas, with an invention patent obtained.
L. WiFi 6E antenna development.

Automotive antenna development—development of 5G shark fin antennas for vehicle roofs, expanding into key components of automotive communications and making products more diversified.

Advanced Display Products

To address future high-frequency, high-speed AI computing and video data transmission needs, and to deepen collaboration with chip IC major customers and participate in new-generation advanced display high-frequency and high-speed product development, our Advanced Display Business Division (ADBD) is responsible for these tasks as of January 2023. We aim for impressive achievements in high-frequency, high-speed product development, technology advancement, and customer service. In 2019, we collaborated with a major US GPU IC manufacturer to participate in the development of the next-generation display interface connector, which was successfully incorporated into the VESA (DisplayPort) standard and announced in October 2022. Wieson is honored to be the global first supplier of the next-generation Enh DP2.1 display interface, and Wieson Technologies has developed related Enh DP2.1 connectors and cables, which have been officially certified and announced on the VESA website and promoted for high-speed display applications.

Looking ahead, with the expansion of AI, AR display technologies, S&S storage technology development, and increasing 5G communication system demand, we plan to explore more collaboration opportunities with semiconductor IC major customers and participate in association-led new product specifications. In addition to the existing VESA (DisplayPort) association, we plan to participate in the HDMI association in 2024 to pursue the development of the next-generation HDMI display interface. The Advanced Display Business Division (ADBD) integrates the group's professional technology team and sales network, with the hope of achieving even better results in high-frequency, high-speed products, customer service, and association-led specification development in the future.

Automotive Electronics Products

As electronic technology becomes increasingly prevalent in the automotive industry, with rising levels of electronic integration, our company leverages its scale and technical advantages to continuously meet and exceed customer demands through mass production, stringent quality control, and a strong, exceptional R&D team.

To maintain our competitive edge, we invest heavily in R&D, talent acquisition, laboratory resources, and organizational development, including seminars, external training, and updating technical materials. This investment is aimed at building a robust technological foundation for the company.

Talent Development	In addition to attracting high-caliber talent, the company arranges comprehensive training programs for existing design personnel. Employees are encouraged to participate in exhibitions, seminars, and training courses. Tailored development plans are created based on individual employee goals and career paths. A wide range of resources, including expert instructors, practical projects, and learning materials, are provided to support this development. The effectiveness and sustainability of training efforts are regularly assessed to ensure continuous growth.
Technological Innovation	With increasing demands for safety, environmental sustainability, energy efficiency, and comfort in automobiles, advancements in automotive electronics are crucial. This includes higher degrees of modularization and the integration of cutting-edge technologies in electronic components. In the development of fast charging and high-speed wire harness transmission, it is essential to integrate EMI/EMS technologies with structural design and material selection. The mold and precision machining teams work on component prototyping and support the product’s performance and thermal management needs. The manufacturing department at Wieson conducts precise diagnostics and optical analyses using X-Ray inspections and optical instruments.
Integrated Modules	As the number of automotive electronic devices grows, point-to-point connections have led to rapidly expanding and complex circuitry. To simplify circuit connections and improve system reliability and diagnostics, automotive network bus technology has become essential. An important trend in automotive electronics is the use of microprocessors to enhance vehicle performance. With more electronic control devices being applied, data communication among in-vehicle electronic systems is becoming increasingly important. For improved operational efficiency, data such as temperature and other information must be exchanged between various control units, making integrated technology and distributed control systems critical for modern vehicle electronics.

Total R&D Expenditure of the Group Over the Past Three Years

(Unit: NT$ thousands)

Item	2021	2022	2023
R&D Expenses	150,756	150,898	145,936
Percentage of Net Revenue for the Year	5.81%	5.55%	5.51%

Note: The amounts are consistent with the consolidated audit report signed by the auditor.

Research and Development Concept

Wieson develops products based on the principles of advanced technology, professional competence, a responsible attitude, and continuous innovation.

 

Customer Relationship Management

Wieson’s Mission: Delivering Maximum Value to Customers and Becoming Their Partner of Choice

Wieson is committed to delivering the highest value to its customers, striving to be their preferred business partner. The Wieson team not only comprises top-tier talent specializing in various fields but also integrates cross-departmental resources and manpower to provide prompt technical expertise and services tailored to each customer's unique needs. Consequently, Wieson's product quality and production capacity meet international standards, with global system manufacturers increasingly recognizing the company’s production technology and competitive pricing, leading to the adoption of Wieson-produced goods.

Customer satisfaction is of paramount importance to Wieson, especially in terms of product quality and service levels. The company aims to be the best business partner for its clients by adhering to its longstanding quality policy: “Superior Quality, Customer Satisfaction, Timely Delivery, and Continuous Improvement.” Wieson is dedicated to providing excellent products that exceed customer expectations.

To ensure this, Wieson has established a quality documentation process that requires the sales team to collect customer satisfaction surveys from key clients (the top 40 customers based on revenue from the previous year). These surveys evaluate five key metrics: business interactions, delivery & pricing, product quality, engineering expertise, and environmental responsibility.

In 2023, Wieson received 40 completed customer satisfaction surveys, with an average score of 4.86 out of 5. Customer satisfaction is considered a critical KPI for related departments, and all survey metrics for 2023 met the established targets, with no areas of dissatisfaction. Should any dissatisfaction arise, corrective measures are immediately implemented, and cross-departmental meetings are held when necessary. Improvement plans are discussed during management meetings and, once approved by department heads, are communicated to customers by the sales representatives. The Marketing and Sales Division follows the PDCA (Plan-Do-Check-Act) cycle to ensure that the proposed improvements are executed thoroughly until the issues are fully resolved.

Customer Audits and Satisfaction Improvement

Periodic or ad hoc audits conducted by customers at various factories serve as an important basis for improving customer satisfaction.

Customer Privacy Management

Wieson places great importance on safeguarding customer privacy and intellectual property rights while enhancing customer service. We have strict internal control mechanisms in place for the information provided by customers. In addition to controlling technical data that may involve customers' intellectual property and trade secrets, we also sign confidentiality agreements with customers (55% of customers have requested to sign, and 100% of agreements have been completed) to protect the security of customer confidential information. In 2023, our company did not violate customer privacy or lose customer data that could harm customer interests.

Customer Complaint Handling Management Procedure

Wieson Technologies adheres to the policy of "Excellence, Accuracy in Delivery, Continuous Improvement, and Customer Satisfaction" as the basis for the company's long-term development. In addition to understanding customer needs through satisfaction surveys, we have established a comprehensive tracking mechanism for handling complaints. We have developed a "Complaint Management Procedure" to ensure that complaints are properly addressed and resolved.